Frequently Asked Questions from Users in Farbanu
You can edit your user profile. To do this, you must log in to your account by entering your email address and password, then by clicking on the “My Profile” option, you will be transferred to a page where you can “edit information” in the “User Information” section. At the end of each email, “If you wish to receive emails from us, click on Unsubscribe.” You can cancel your newsletter subscription after receiving the first email. To change your email or modify your national code, send an email to info@farbanoo.com with the same email you registered with. If you do not have access to your email, unfortunately, for user security reasons, you will not have any way to change your email as your username and you can only register again with your new email address.
Please check your spam emails. In particular, emails sent to gmail accounts sometimes get spammed. Note that the password change link is sent to you, not the password itself.
To access your previous purchase information, you must log in to your account, then click on the “My Orders” option to display your purchase history.
Yes, although you can add an item to your shopping cart without logging in, you must log in to the site with your account or complete your membership during the purchase process to complete the next steps in the purchase and order process.
By becoming a member of Farbano, you can:
– Shop faster and easier
– Easily manage your purchase history and activities
– Create your wishlist and track changes
– Share your reviews, comments, and opinions with others
– Stay informed about special sales and current product prices
You can place your order 24 hours a day, 7 days a week.
Yes, after selecting the desired products and adding them to the shopping cart, the order registration will be completed in 4 steps: 1) Login to Farbanoo, 2) Order Shipping Information,
3) Order Review, and 4) Payment Information. In the Order Shipping Information and “Select Address” section, you can select the “Add New Address” option to enter the address and details of the recipient of the order. Note that if you pay for the order online, the recipient of the order must have an ID card when receiving the goods.
Yes, after selecting the desired products and adding them to the shopping cart, the order registration will be completed in 4 steps:
1) Log in to Farbano,
2) Order submission information,
3) Order review
4) Payment information. In the order submission information stage and the “Are you a legal entity?” section, by clicking on the phrase “Complete/edit your legal information.” You will be transferred to the user information editing page and by selecting the option “Complete legal information for organizational purchase” and entering and registering the details of the desired organization, you can proceed to organizational purchase and receive an official invoice and value-added certificate.
Also, due to the systematic registration of the order, there is no possibility of re-issuing an invoice or changing its details, including changing a real invoice to a legal one. Therefore, customers need to be careful about this issue when placing an order, and if they need a legal invoice to be issued to them, they should select the “Complete Legal Information” option when placing their order and enter the details of the desired organization to make an organizational purchase and receive an official invoice.
Farbanoo will notify you of the status of your order step by step by sending you an email. You can also log in to your account and click on the “My Orders” option to check the status of your order.
No, currently only products that are listed on the Farbano website with their current status and price can be ordered.
You can delete or modify the order from your shopping cart before you finalize the order and click on the checkout icon. After finalizing the order and completing the purchase and during the payment and cart registration stages, you are not able to delete or modify the order. From this point on, to cancel or modify it, contact the order tracking unit.
No, after completing the purchase and order registration process, you will be automatically notified via email about the processing of your order, and if necessary, Farbanoo sales experts will contact you.
Answer: No, in order to speed up the order processing and shipping process and reduce the possibility of errors in order registration, customers must place their order online.
In the order information stage, the phrase “Do you want an invoice to be sent with this order?” will appear. If you do not want the invoice to be sent with the package, you must select the No option. Note that an electronic purchase invoice will be sent to you via email for notification.
Sometimes, due to various reasons, such as the lack of official and widespread product availability in Iran, the status of some products on the website changes to “out of stock” and it is not possible to announce the exact time of their re-stocking. However, Farbano tries to make these products available on the website as soon as possible. If you intend to purchase a product with the status “out of stock” or “coming soon”, you can use the “Notify me” service on the product details page to be notified of the availability and stocking of the product on the Farbano website, so that you will be notified via email or SMS when the product is available on the site.
Priced products that are marked with the status “Available” on the Farbano website are available in the Farbano warehouse and can be ordered. Therefore, when placing an order for these products, there is no need to inquire about the availability, and the order will be processed and delivered as soon as possible. Of course, sometimes for some products, if orders are placed in large numbers and simultaneously, the inventory of that product may run out. In these cases, the inventory of the product is quickly replenished, but if this is not possible, the supply of those products on the site is temporarily stopped.
Also, in the Amazing Daily Sale incentive plan, a number of products are offered with much more special discounts than special sales, which can only be ordered for a few hours. In cases where the inventory of the product ends earlier than the scheduled time due to the popularity of users, the product status changes to “Out of stock” and it will not be possible to place an order.
In general, there is no limit to the number of orders of an item at Farbanoo. However, given that the available inventory for each item varies at any given time, sometimes restrictions are imposed on the number of orders of an item.
All Farbano users can pay for their orders online via the online portal using all Shetab network member bank cards on the Farbano website. All users can also make bank deposits or card-to-card transfers to the account numbers listed on the Farbano website. If the delivery address is one of the cities covered by Farbano Express Delivery, customers can pay the order in cash or via a mobile card reader upon delivery.
You can pay for your order online using all Shetab network member bank cards on the Farbano website.
Yes, when the order quantity and amount are higher than a certain amount, cash payment is not possible. This restriction will be announced to the customer during a phone call to Farbano’s Customer Service Center.
Sometimes, the banking network may be disconnected during payment and the payment may fail. But in these cases, there is no need to worry. In this case, your money is usually in the bank’s intermediate accounts and the bank itself will resolve the discrepancies and automatically return the amount to your account. If the money is not returned to your account within 72 hours, then contact the bank that is responsible for the online payment to resolve the discrepancy.
Answer: This is not currently possible.
Answer: No, to prevent possible problems, Farbanoo is not accepting any bank checks.
Online payment is designed to be safe and convenient. However, you should follow the following tips to ensure the security of your payment, not only when buying from Farbanoo, but also when making any online payment:
– By viewing the address bar in your web browser, make sure that the secure https protocol is used instead of the http protocol. In other words, there must be https at the beginning of the address.
– Before entering information, make sure that there is a gold-colored lock at the top and right of your web browser page. If you do not see this lock, do not enter your card information.
– Be sure to use the available virtual keyboard to enter your card information.
Shipping costs vary depending on the order conditions, delivery location, and shipping type, and are communicated to customers in the shopping cart form.
Currently, Farbano Express’s free delivery only includes orders with a delivery address in Tehran and with a value of more than one hundred thousand tomans.
The arrival time for shipments outside Tehran after delivery to the post office varies from 24 to 72 hours depending on the geographical area, so the day of arrival of the order is certain according to the postal service, but its time cannot be determined precisely. Regarding express shipping, you can declare the appropriate time frame for receiving your order when registering that order in the address and shipping conditions stage.
Farbanoo will make every effort to ensure that the order reaches you around the requested time. However, due to various issues such as the shipping schedule in Farbanoo and traffic problems, Farbanoo cannot promise to deliver the goods at a specific time.
The time it takes for an order to reach the customer varies based on factors such as location and delivery method. For more information, please visit the Shipping Methods page.
Since Farbanoo is an online store and one of its goals is to reduce unnecessary intracity travel, in-person delivery of the order to the location of the goods is not possible.
Currently, only orders located in the following areas in Tehran can be delivered by Farbanou’s delivery agents, and other areas are sent via Pishtaz Post:
From the east: to the three-way test (after the three-way test, if the address is not on Damavand Street, such as addresses towards Hakimieh and Hakimieh itself, delivery by courier is possible)
From the west: Hemmat Highway (Area 22) to Bagheri Town, Azad Shahr and Paykan Shahr to kilometer 14 of the Karaj Special Road and the Old Karaj Road
From the south: to Azadegan Highway, except for Shahr-e Ray and Dolat Abad from Khavaran to Moshirieh Town (possible for Moshirieh Town itself). The areas of Behesht Zahra Road, Bagher Shahr, Vavan, Refinery, Power Plant, Qiamdasht, Abbas Abad Industrial Town are not within the delivery area of Farbanou’s Express Delivery.
All orders, after going through the processing stages, are delivered daily to the postal unit located at the Farbanoo order processing location.
Yes, you can track an order sent by Priority Mail by entering the 10- or 20-digit Priority Mail tracking number at the following address:
.
Contact after-sales service (by phone or sending a message via the Contact Us page) and see the Return Procedures page for more information on how and when to receive after-sales service.
Contact after-sales service (by phone or sending a message via the Contact Us page) and see the Return Procedures page for more information on how and when to receive after-sales service.
The possibility of a product being included in a special or surprise sale plan is reviewed by Farbano experts taking into account various factors, and due to the time limit for the surprise offer, it is not possible to announce it in advance. However, Farbano users can be notified via email or SMS when the product is included in these plans by selecting the “Notify me” option on the product details page.
The Amazing Offer scheme has a framework outside of which it is not possible to place an order, so you only have a short time to place your order at the amazing price, after which the prices will return to their original state.
Because the Amazing Offer is a purchase incentive plan, Farbanoo is not obligated to make any orders for a certain number of items, and if it is possible to sell more than one item, the necessary arrangements will be made with the customer.
Before the order is invoiced, it is possible to change the order based on the amazing price, but after that the order cannot be modified in any way.
Yes, Farbanoo regularly and daily monitors and updates the prices of the products offered on its website.
Currently, calculating discounts for all customers is only possible based on the product voucher system. You can benefit from the maximum possible discounts for yourself and your organization with continuous purchases.
The pricing policy at Farbano is based on the principles of customer orientation and respect for consumer rights. In general, prices at Farbano are quite reasonable and competitive, and buying from Farbano is cost-effective for customers. The prices offered for goods at Farbano are retail prices that are often determined by the manufacturer or official distributor of that product in an approved manner, and the prices of other goods are determined based on the model and specifications, as well as similar goods in the market. The pricing policy at Farbano is fair, and prices are the same and transparent for every customer in every corner of the country. Considering the possibility of using incentive plans and special discounts on goods such as “Goods Bonus” and “Amazing Offer” and other value-added services, the price levels at Farbano are considered more reasonable than ever.
